Customer Service

• Payment Options
• Delivery
• Delivery Charges
• Changing & Cancelling Orders
• Intellectual Property
• Privacy Policy
• Contact Us

Placing an order: We have designed our website to be as simple as possible, so your base layer shopping experience is enjoyable and straight forward, if there are any queries you could always email us at info@probaselayer.co.uk if you are unclear on anything. If you have any queries, you could email us and we aim to answer your queries within 24 hours.

Payment Options

We use the PayPal system which is safe and secure. PayPal enables you to pay by various credit cards and debits cards, bank transfers and PayPal balance.

PayPal website payment is an easy and secure way to receive payments online. Once you have decided what product you want to buy, simply click what colour, size and quantity, followed by the ‘Add to cart’ button. Once you have finished shopping you can proceed to check out. If you have already bought from us before, you would be asked for your email address and password, if not, you will need to complete our simple online registration. Once you have completed your purchase, you will get an email confirming the order and another email confirming when the order is dispatched. The ‘confirmation’ stage sets out the final details of your order.

Following this, we will send to you an order acknowledgment e-mail detailing the products you have ordered. Please note that this e-mail is not an order confirmation or order acceptance from ProBaseLayer. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.

In order to make the payment, you could make the payment through your PayPal account or enter your card details on the left hand side, if you do not have a PayPal account. We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods. The price you pay is the price displayed on this website at the time we receive your order. No other prices published by ProBaseLayer are applicable to these items. The following exception applies: While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products. All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise.

Delivery

Once the order is placed, delivery is usually between 3 and 5 working days. Standard delivery charge is £5.00. You can place an order for as many items as you want to and we will only charge a single delivery charge of £5.00. Delivery would be dispatched through UK Mail. If you are not in when they attempt to deliver, the driver will leave a card through your door, and take the parcel to the local UK Mail office. You will need to arrange the delivery for when best suits you. This website is only for delivery of products to customers with mainland UK. We cannot deliver to the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses, or the Republic of Ireland. Delivery charges and estimated timescales (between 3 and 5 working days) are specified in the FAQ section and also when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. ProBaseLayer shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Delivery Charges

UK – Free of charge
European Delivery Fedex Europe Express – £15.99
World Delivery Fedex USA and Canada – £19.99
Fedex South America South Africa Caribbean – £30.99
Fedex Australia and New Zealand – £19.99
Fedex China and Far East – £19.99

Change or Cancel Order / Returns

Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

Please email us at info@probaselayer.co.uk if you wish to change or cancel your order. However if the item is already packed and dispatched, then we are not in control to change or cancel the order. You may return any purchase from us within 7 days of delivery for a refund as long as the item is in the same condition as delivered ‘new condition’ with all the original packaging. If you decide to return the item because you have changed your mind, we will be able to collect the item from you but the cost of collection will be deducted from your refund. Any products you decide to return must be unused in their original packaging and accompanied by your proof of purchase – receipt confirming your purchase.

Distance Selling Regulations – Distance selling regulations states a customer has the right to cancel the contract at any time up to 7 working days starting the day after delivery; you have a right to cancel the order for any item purchased on this website for a full refund. To cancel, you can email us or write to us (see contact us for details) within seven working days of delivery of your item (s), quoting your order number. You must take reasonable care of the item(s). The customer has a duty of care while the goods are in their possession. You should also have the receipt in order to return the item (s) back.

Intellectual Property

You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Disclaimer – Whilst information provided through this website is believed to be correct at the time of inclusion, ProBaseLayer makes no representation or warranty concerning any hypertext links or any other information obtained directly or indirectly from this website and accepts no liability for any inaccuracies or omissions in the website. All information is provided and is to be used on the understanding that ProBaseLayer will not be liable for any loss, liability, damage or expense of whatever kind arising, whether wholly or partly and whether directly or indirectly, in consequence of the use of, or any reliance placed upon, such information by the visitor or any other person. On entering into a contract with us, all information is provided and is to be used on the understanding that ProBaseLayer is not liable for; losses that were not foreseeable to both parties when the contract was made, losses that were not caused by any breach on the part of the supplier, and business losses and/or losses to non consumers. ProBaseLayer reserves the right to make changes and corrections to the prices and information, should they be necessary, at any time without notice, before any contract is entered into with a customer. We will make every endeavour to notify any customer who has shown intent to enter into a contract with us, should any information concerning that intended contract, change. This does not affect any customers with whom a contract has already been agreed. No representation made on our web site is intended to or does form part of any subsequent contract with you nor does it constitute any advice on the suitability of any product for any intended use. All information will be treated confidentially and in accordance with the legal provisions concerning data protection.

Privacy Policy

Privacy Policy We collect only the basic personal details required to process your order. We do not store any customers financial or credit card details in any form. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

Contact Us

Please contact us at the details below: Postal Address:

ProBaseLayer
1st Floor
Caerfelin House
42 Crwys Road
Cardiff
CF24 4NN